Bank contacts
The contacts listed below can help you eliminate any potential problems with using electronic banking and provide you information on the service range of Banka Koper.
By using the contacts listed below, you can also forward us your suggestions for improvements, send us your commendations or explain the reasons for your dissatisfaction.
List of telephone numbers and addresses in contact center
| Function |
Number/contact |
Type of assistance |
Hours |
| General informations and phone banking (Infotel) |
Calls from Slovenia:
080 13 18
Calls from abroad:
00386 5 666 18 38
|
- managing banking services by phone with the assistance of a banking expert,
- information on services and products for private persons,
- informative calculations,
- general information.
|
- Monday - Friday: 7:00 - 20:00
- Saturday: 8:00 -12:00
- closed on Sundays and holidays (you can leave a message on the answering machine).
|
| Electronic banking for private persons |
Calls from Slovenia:
080 13 18
Calls from abroad:
00386 5 666 1838
|
- help with electronic and mobile banking:
- Banka IN,
- Banka IN Mobile.
|
- Monday - Friday: 7:00 - 20:00
- Saturday: 8:00 -12:00
- closed on Sundays and holidays (you can leave a message on the answering machine).
|
| Electronic banking for business |
Calls from Slovenia:
080 10 13
Calls from abroad:
00386 5 666 1820
|
- help with electronic banking: i-Net,
- technical assistance for non-commercial users,
- information on statements of account, settings, drivers and general information.
|
- Monday - Friday: 7:00 - 20:00
- Saturday: 8:00 -12:00
- closed on Sundays and holidays (you can leave a message on the answering machine).
|
| E-mail |
info@banka-koper.si |
- for commercial or technical questions by e-mail,
- satisfaction with our operations, services, bank facilities, schedules, etc.
- we will reply as soon as possible, except on Saturdays, Sundays and holidays.
|
- Monday - Friday: 7:00 - 20:00
- closed on Saturdays, Sundays and holidays
|
Other contacts
| Function |
Number/contact |
Type of assistance |
Hours |
| Card transactions |
Calls from Slovenia:
05 666 12 56
Calls from abroad:
00386 5 666 12 56
|
- stolen card,
- lost card,
- problems with the card, POS terminal not detecting the card or the balance is not shown.
|
|
| Safe mail |
e-posta plus
|
- for commercial or technical questions by e-mail – can contain personal data
- the site is protected by a digital security certificate
- we will reply as soon as possible, except on Saturdays, Sundays and holidays.
|
- Monday - Friday: 7:00 - 20:00
- closed on Saturdays, Sundays and holidays
|
Note: The 080 numbers are toll free.