Vprašajte strokovnjaka

Name:
 
Surname:
 
E-mail:
   
Phone:
Zadeva:
 
Message:
 
Prejeti želim potrdilo o oddanem povpraševanju na e-naslov:
   
Strinjam se z izjavo o varstvu osebnih podatkov
Close
Send

CONTACT

Name:
 
Surname:
 
E-mail:
 
Phone:

 
Your comments:
 
I wish to receive a confirmation regarding the forwarded message to the e-mail address:
   
  I agree to the Terms & Conditions
Close
Send

Naročite svetovalca
Name:
 
Surname:
 
E-mail:
   
Phone:
Željeni datum klica:
Željena ura klica:
Namen svetovanja:
 
Prejeti želim potrdilo o oddanem povpraševanju na e-naslov:
   
Strinjam se z izjavo o varstvu osebnih podatkov
Zapri
Send

COMPLAINT

Name:
Surname:
E-mail:
 
Phone:

 
Place to which the complaint applies:
 
Date to which the complaint applies:
Your comments:
 
Želim prejeti odgovor o rešitvi pritožbe
I wish to receive a confirmation regarding the forwarded message to the e-mail address:
   
  I agree to the Terms & Conditions
Close
Send

Improvements

Home
Print
Send to friend
Back
Suggestion
The initiatives suggested by our customers have allowed us to gradually implement several improvements. We have adapted the opening hours of our branch office, increased our responsiveness to customer questions, developed a new website with more transparent contents, tools and applications, increased the recognisability of our special monthly campaigns, implemented a bonus system for acquiring new customers and we are better at informing our customers about novelties and changes to products and services. 

   

From improvement to improvement  

New opening hours have been adopted after considering the suggestions and requirements of our numerous customers that were voiced in the phone surveys conducted within the framework of the Listening  100 % Customer Satisfaction project.

Our response time in handling complaints has been shortened, so that we solve eventual problems as quickly as possible or try to comply with the customer’s request. In the event that it takes longer to solve an issue, the customer is continually informed about progress.

We have employed different strategies for informing our customers, better utilising the new website, bank records, email messaging and online banking.

We have introduced bonuses for customers who acquire new customers with Banka IN and with offers for students.


   

What do our customers praise


The response of our customers shows that they are especially satisfied with our sales personnel, branch offices, after sales activities and the contact centre. They are also very pleased with the first personal online bank – Banka IN.

Our sales personnel, who are continually in close contact with the customers, is seen as polite, friendly and competent. The customers believe that our branch offices are tidy and clean, and it is easy for customers to contact the right person. We have also received praise for activities including providing additional information and help after customers have already bought our services. The same praise also goes to our contact centre. When we were preparing for the transition from the i-Net Banka electronic banking to Banka IN, we were especially interested in the experience of Banka IN’s users. The results are very good for all the fields of operation with Banka IN.

Customers are also satisfied with our different ways of operation, from conventional methods such as branch offices to more modern approaches such as the contact centre, Banka IN, Infotel and similar.
on top
687
1 (ver.: 1.0.0.20281 @ 10.05.2013 16:20)