From improvement to improvement
New opening hours have been adopted after considering the suggestions and requirements of our numerous customers that were voiced in the phone surveys conducted within the framework of the Listening 100 % Customer Satisfaction project.
Our response time in handling complaints has been shortened, so that we solve eventual problems as quickly as possible or try to comply with the customer’s request. In the event that it takes longer to solve an issue, the customer is continually informed about progress.
We have employed different strategies for informing our customers, better utilising the new website, bank records, email messaging and online banking.
We have introduced bonuses for customers who acquire new customers with Banka IN and with offers for students.